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Need Help? Our Premium Support Team Is Here for You.

At Pillow Sole, your comfort is our mission — and that extends beyond just your feet. Whether you have a question about our amazing insoles, need help with an order, or simply want to share your experience, our dedicated support team is just a message away.

We pride ourselves on offering prompt, personalised assistance to every customer. Reach out with confidence — you're in good hands.

Support Hours:

🕒 Monday–Saturday: 9:00 AM – 6:00 PM (ET & AEST)

📍 Average response time: within 24 hours

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FREQUENTLY ASKED QUESTIONS

FAQ

Are these built for extra weight and higher pressure on feet?

Yes. Pillow Sole™ insoles are engineered with advanced cushioning and reinforced arch support, so they stay strong even under extra weight and higher pressure. Unlike flimsy insoles that flatten quickly, ours are built to keep their shape and comfort for months of daily use — giving you stable, all-day support with every step.

How long before I feel the difference?

Most customers report noticeable improvement within the first weeks. Some feel a difference after just one walk — especially those seeking heel support or poor foot support.

Can I wash them?

You can gently clean them with a damp cloth and mild soap. Avoid submerging them or machine washing, as this may affect durability.

Are they good for sensitive feet or those seeking extra comfort?

While our insoles aren't designed as medical devices, they're crafted to provide cushioning, improve comfort, and enhance daily support for standing, walking, and daily activities.

Can they provide support for knees or back?

Yes, our insoles help support your posture and movement. Some customers, after a week of wearing them, noticed improved comfort during daily activities.

Are they suitable for all foot shapes?

Absolutely! Our insoles are engineered to accommodate different foot shapes and provide comfortable support regardless of your foot type. The flexible design works well with various foot structures.

Can I wear these insoles all day?

Yes — they’re made for long hours on your feet. Whether you're working, walking, or travelling, Pillow Sole insoles provide consistent cushioning and support.

Are they soft or firm?

Pillow Sole insoles use a dual-layer system — a cushioned latex core for softness and structured support underneath to align your feet properly.